Kay Hickey brings over 15 years of experience in operations and human resources, with a strong background in the construction and consulting sectors across Dubai and London. She plays a pivotal role in ensuring the smooth functioning of office operations and fostering a people-first workplace culture. Kay has extensive knowledge in HR and administrative functions, including policy development, employee onboarding, process implementation, and employee engagement. Her focus on operational efficiency and positive employee relations contributes significantly to the performance and culture of the business. In her role, Kay oversees administrative and business support teams across the Middle East. She leads the implementation of procedures and policies within the operations department, supports the People team in onboarding and recruitment, and manages departmental budgets, procurement, and contractor relationships for new projects and office setups. Her attention to detail, collaborative approach, and strategic mindset make her a key leadership team member driving operational excellence across the region. **Expertise** * People & Office Operations * Employee Relations * Internal Process Improvement and Training * Project Coordination * Onboarding